{"id":1968,"date":"2026-04-28T12:24:49","date_gmt":"2026-04-28T12:24:49","guid":{"rendered":"https:\/\/designsite.net.bw\/directbpo\/live\/?page_id=1968"},"modified":"2026-05-27T21:47:55","modified_gmt":"2026-05-27T21:47:55","slug":"back-office","status":"publish","type":"page","link":"http:\/\/designsite.net.bw\/directbpo\/live\/back-office\/","title":{"rendered":"Back Office"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n \n
\n
\n
\n

Customer Care<\/h2><\/a>

We provide comprehensive customer care outsourcing services that combine expertise, technology, and quality to handle enquiries, complaints, orders, registrations, support, and more, helping your business stand above the crowd.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Technical Support<\/h2><\/a>

We deliver customizable technical support programs with trained subject matter experts to resolve broadband, software, and product issues through tiered problem resolution, ticket management, and dedicated customer guidance.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Telesales & Telemarketing<\/h2><\/a>

We provide inbound and outbound telesales and telemarketing services through skilled agents with proven communication expertise, driving sales, appointments, cross-selling, upselling, and new product subscriptions.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Customer Retention<\/h2><\/a>

We strengthen customer retention by managing loyalty programmes, conducting targeted surveys, and ensuring seamless membership renewals to build lasting relationships.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Contact Center Consultancy<\/h2><\/a>

We help businesses optimize contact centre performance by providing expert consultancy in setup, improvement, technology integration, staff training, audits, and quality assurance to deliver scalable, customer-centric operations.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Social Media Management<\/h2><\/a>

We empower brands with social media management tools that enable real-time engagement, information sharing, campaign execution, and customer updates to transform service delivery and strengthen connections.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Back Office<\/h2><\/a>

We deliver scalable back office outsourcing services, from bill reminders and order processing to data entry, verification, and customer satisfaction surveys, ensuring efficiency, cost reduction, and outstanding service quality.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

KYC as a Service<\/h2><\/a>

We provide end-to-end KYC as a Service, covering client education, document collection, identity verification, record updates, and ongoing monitoring to help businesses meet regulatory requirements with efficiency and compliance.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Customer Care Support Services<\/h2><\/a>

We provide flexible customer care support services, including help desk, overflow handling, after-hours assistance, receptionist and switchboard operations, and hotline support, to ensure seamless customer engagement at all times.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Bulk SMS Solution<\/h2><\/a>

We offer a robust Bulk SMS solution with redundant links to all local mobile operators, enabling transactional alerts, promotional campaigns, personalized messaging, advanced routing, real-time analytics, and a self-service portal for seamless customer engagement.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

\n
\n
\n

Multi-Channel Customer Service<\/h2><\/a>

We deliver personalized, multi-channel customer service, via voice, live chat, email, and social media, ensuring responsive, convenient, and high-quality engagement across every platform your customers use.<\/p><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n