{"id":1613,"date":"2026-04-21T10:58:55","date_gmt":"2026-04-21T10:58:55","guid":{"rendered":"https:\/\/designsite.net.bw\/directbpo\/live\/?page_id=1613"},"modified":"2026-05-25T15:00:19","modified_gmt":"2026-05-25T15:00:19","slug":"direct-bpo-training-courses","status":"publish","type":"page","link":"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/","title":{"rendered":"Direct BPO Training Courses"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1613\" class=\"elementor elementor-1613\">\n\t\t\t\t<div class=\"elementor-element elementor-element-222cff4e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"222cff4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dbe6576 elementor-widget elementor-widget-spacer\" data-id=\"3dbe6576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20db0f41 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"20db0f41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dea994d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"dea994d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1412afc8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1412afc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24cc89d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"24cc89d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f135420 elementor-widget elementor-widget-image\" data-id=\"f135420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"278\" src=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-1024x356.png\" class=\"attachment-large size-large wp-image-1632\" alt=\"\" srcset=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-1024x356.png 1024w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-300x104.png 300w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-768x267.png 768w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-1536x533.png 1536w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Direct-BPO-Training-Academy-Logo-e1776856745672-2048x711.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb9aa2 elementor-widget elementor-widget-heading\" data-id=\"6cb9aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unlock Your Potential With Direct BPO Accredited Courses.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cab3382 elementor-widget elementor-widget-spacer\" data-id=\"4cab3382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67d34596 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible e-con e-child\" data-id=\"67d34596\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2265a56b elementor-widget elementor-widget-heading\" data-id=\"2265a56b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OVERVIEW<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538ff2e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"538ff2e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6378244c elementor-widget elementor-widget-text-editor\" data-id=\"6378244c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-path-to-node=\"1,1\"><span class=\"citation-272\">The DIRECT BPO Training Academy offers a suite of <\/span><b data-path-to-node=\"1,1\" data-index-in-node=\"50\"><span class=\"citation-272\">accredited courses<\/span><\/b><span class=\"citation-272\"> designed to enhance professional skills in the customer service and contact center industries<\/span><\/span><span data-path-to-node=\"1,3\">. <\/span><span data-path-to-node=\"1,5\"><span class=\"citation-271\">These programs focus on practical skills, ranging from foundational workplace etiquette to specialized operational training<\/span><\/span><span data-path-to-node=\"1,7\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76eecd79 e-con-full elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"76eecd79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-320f9b8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"320f9b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a84f144 elementor-widget elementor-widget-spacer\" data-id=\"a84f144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-premium-element-link=\"{&quot;type&quot;:&quot;link&quot;,&quot;link&quot;:null,&quot;href&quot;:&quot;https:\\\/\\\/designsite.net.bw\\\/directbpo\\\/live\\\/direct-bpo-training-courses\\\/customer-service-2\\\/&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-46cff72 elementor-position-left premium-wrapper-link-yes elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"46cff72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/customer-service-2\/\" tabindex=\"-1\"><img decoding=\"async\" width=\"310\" height=\"206\" src=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Customer-Service.jpg\" class=\"elementor-animation-grow attachment-medium_large size-medium_large wp-image-1642\" alt=\"\" srcset=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Customer-Service.jpg 310w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Customer-Service-300x199.jpg 300w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/customer-service-2\/\">Customer Service<\/a><\/h3><p class=\"elementor-image-box-description\">This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5afa9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0a5afa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-calendar1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">3 Days \/ 22 Hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-009b7e9 elementor-widget elementor-widget-spacer\" data-id=\"009b7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-premium-element-link=\"{&quot;type&quot;:&quot;link&quot;,&quot;link&quot;:null,&quot;href&quot;:&quot;https:\\\/\\\/designsite.net.bw\\\/directbpo\\\/live\\\/direct-bpo-training-courses\\\/contact-centre-operations\\\/&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-ade1fae elementor-position-left premium-wrapper-link-yes elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ade1fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/contact-centre-operations\/\" tabindex=\"-1\"><img decoding=\"async\" width=\"310\" height=\"206\" src=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Contact-Center-Operation.jpg\" class=\"elementor-animation-grow attachment-medium_large size-medium_large wp-image-1641\" alt=\"\" srcset=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Contact-Center-Operation.jpg 310w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Contact-Center-Operation-300x199.jpg 300w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/contact-centre-operations\/\">Contact Centre Operations<\/a><\/h3><p class=\"elementor-image-box-description\">This program equips current operators, team leaders, and aspiring contact center professionals with the specific skills needed to navigate and succeed in a dynamic contact center environment.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeadb21 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eeadb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-calendar1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">2 Days \/ 16 Hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b370c2f elementor-widget elementor-widget-spacer\" data-id=\"b370c2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-premium-element-link=\"{&quot;type&quot;:&quot;link&quot;,&quot;link&quot;:null,&quot;href&quot;:&quot;https:\\\/\\\/designsite.net.bw\\\/directbpo\\\/live\\\/direct-bpo-training-courses\\\/business-etiquette-professionalism\\\/&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-dfc0cdd elementor-position-left premium-wrapper-link-yes elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"dfc0cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/business-etiquette-professionalism\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"310\" height=\"206\" src=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Business-Etiquette-and-Professionalism.jpg\" class=\"elementor-animation-grow attachment-medium_large size-medium_large wp-image-1643\" alt=\"\" srcset=\"https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Business-Etiquette-and-Professionalism.jpg 310w, https:\/\/designsite.net.bw\/directbpo\/live\/wp-content\/uploads\/2026\/04\/Business-Etiquette-and-Professionalism-300x199.jpg 300w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/business-etiquette-professionalism\/\">Business Etiquette &amp; Professionalism<\/a><\/h3><p class=\"elementor-image-box-description\">This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a82616d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a82616d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-calendar1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">2 Days \/ 16 Hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f16fa86 elementor-widget elementor-widget-spacer\" data-id=\"f16fa86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unlock Your Potential With Direct BPO Accredited Courses. OVERVIEW The DIRECT BPO Training Academy offers a suite of accredited courses designed to enhance professional skills in the customer service and contact center industries. These programs focus on practical skills, ranging from foundational workplace etiquette to specialized operational training. Customer Service This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors. 3 Days \/ 22 Hours Contact Centre Operations This program equips current operators, team leaders, and aspiring contact center professionals with the specific skills needed to navigate and succeed in a dynamic contact center environment. 2 Days \/ 16 Hours Business Etiquette &amp; Professionalism This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors. 2 Days \/ 16 Hours<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-1613","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":0,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1613\/revisions"}],"wp:attachment":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/media?parent=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}