{"id":1675,"date":"2026-04-22T15:23:43","date_gmt":"2026-04-22T15:23:43","guid":{"rendered":"https:\/\/designsite.net.bw\/directbpo\/live\/?page_id=1675"},"modified":"2026-05-27T10:27:16","modified_gmt":"2026-05-27T10:27:16","slug":"customer-service-2","status":"publish","type":"page","link":"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/customer-service-2\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1675\" class=\"elementor elementor-1675\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ad4806 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"10ad4806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe6c131 elementor-widget elementor-widget-spacer\" data-id=\"4fe6c131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82ee57c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"82ee57c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c426ab9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c426ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0afac8 elementor-widget elementor-widget-spacer\" data-id=\"b0afac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c486f6 elementor-widget elementor-widget-heading\" data-id=\"5c486f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91fe7f8 elementor-widget elementor-widget-spacer\" data-id=\"91fe7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7a5d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d1a7a5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4efb3004 elementor-widget elementor-widget-heading\" data-id=\"4efb3004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OVERVIEW<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c9890 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c8c9890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-8c0243c-d3ad192 e-paragraph-base\" data-interaction-id=\"8c0243c\">This course is designed to teach the basics of customer service by breaking down how to anticipate customers\u2019 expectations and serve them better. Duties of a customer service representative is to serve, answer and resolve customer\u2019s problems. The course discuss skills related to creating and relaying a professional and helpful attitude, creating a strong first impression, communicating well verbally and non-verbally and most importantly understanding exactly what your customer needs and wants.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa91ac elementor-widget elementor-widget-spacer\" data-id=\"2aa91ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52fdf27 elementor-widget elementor-widget-heading\" data-id=\"52fdf27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TARGET GROUP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea371ce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ea371ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4afb9 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ad4afb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Anyone who want to provide exceptional customer service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer service representatives and supervisors<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c352797 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c352797\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-007e600 elementor-widget elementor-widget-spacer\" data-id=\"007e600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b8d4a elementor-widget elementor-widget-heading\" data-id=\"a1b8d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">COURSE OUTLINE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e27297 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e27297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f117b8e elementor-widget elementor-widget-spacer\" data-id=\"f117b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a01f198 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a01f198\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c4f496 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3c4f496\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de2d51a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"de2d51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28a831c elementor-widget elementor-widget-html\" data-id=\"28a831c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width:3px; height:200px; background-color:#2F4B86; margin:auto;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-517dc49 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"517dc49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8905ac elementor-widget elementor-widget-heading\" data-id=\"c8905ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Day 1 (8 hours)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7747c9 animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"c7747c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Orientation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Introduction to customer service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The customer service workplace<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communication &amp; listening skill<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa3c0e3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fa3c0e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-acac0de e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"acac0de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f39903 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9f39903\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32cb80 elementor-widget elementor-widget-html\" data-id=\"c32cb80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width:3px; height:250px; background-color:#2F4B86; margin:auto;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0515e4b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0515e4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b17b2 elementor-widget elementor-widget-heading\" data-id=\"45b17b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Day 2 (8 hours)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b09e92 animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"6b09e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dealing with different customers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service recovery<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Telephone etiquette<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f227e6c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f227e6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8d252c9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8d252c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9a324 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3c9a324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01dc7e6 elementor-widget elementor-widget-html\" data-id=\"01dc7e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width:3px; height:300px; background-color:#2F4B86; margin:auto;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1ce3d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2a1ce3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a226317 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a226317\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c018e4 elementor-widget elementor-widget-heading\" data-id=\"6c018e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Day 3 (6 hours)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8277650 animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"8277650\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dealing with customers through digital platforms<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Stress in the workpl<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15b6652 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"15b6652\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62b6661 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"62b6661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d11c0 elementor-widget elementor-widget-heading\" data-id=\"f9d11c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PRICING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd191d3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fd191d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc0bedc e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bc0bedc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ca3c9 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"c2ca3c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">Individual<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>2400<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Three (3) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=customer-service-for-individual\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed47b16 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"ed47b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user-friends\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">10 to 20<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>1800<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Three (3) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=customer-service-for-10-to-20-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984c12a elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"984c12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user-friends\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">20 to 30<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>1500<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Three (3) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=customer-service-for-20-to-30-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76ada43 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"76ada43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-users\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">30 or More<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>1200<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Three (3) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=customer-service-for-30-or-more-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133923b elementor-widget elementor-widget-spacer\" data-id=\"133923b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service OVERVIEW This course is designed to teach the basics of customer service by breaking down how to anticipate customers\u2019 expectations and serve them better. Duties of a customer service representative is to serve, answer and resolve customer\u2019s problems. The course discuss skills related to creating and relaying a professional and helpful attitude, creating a strong first impression, communicating well verbally and non-verbally and most importantly understanding exactly what your customer needs and wants. TARGET GROUP Anyone who want to provide exceptional customer service. Customer service representatives and supervisors COURSE OUTLINE Day 1 (8 hours) Orientation Introduction to customer service The customer service workplace Communication &amp; listening skill Day 2 (8 hours) Dealing with different customers Service recovery Telephone etiquette Day 3 (6 hours) Dealing with customers through digital platforms Stress in the workpl PRICING Individual P2400\/person Three (3) Days Choose Plan 10 to 20 P1800\/person Three (3) Days Choose Plan 20 to 30 P1500\/person Three (3) Days Choose Plan 30 or More P1200\/person Three (3) Days Choose Plan<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-1675","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":0,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1675\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1613"}],"wp:attachment":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/media?parent=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}