{"id":1743,"date":"2026-04-23T15:09:13","date_gmt":"2026-04-23T15:09:13","guid":{"rendered":"https:\/\/designsite.net.bw\/directbpo\/live\/?page_id=1743"},"modified":"2026-05-27T10:41:53","modified_gmt":"2026-05-27T10:41:53","slug":"contact-centre-operations","status":"publish","type":"page","link":"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/contact-centre-operations\/","title":{"rendered":"Contact Centre Operations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1743\" class=\"elementor elementor-1743\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ad4806 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"10ad4806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe6c131 elementor-widget elementor-widget-spacer\" data-id=\"4fe6c131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82ee57c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"82ee57c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c426ab9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c426ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0afac8 elementor-widget elementor-widget-spacer\" data-id=\"b0afac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c486f6 elementor-widget elementor-widget-heading\" data-id=\"5c486f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Centre Operations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91fe7f8 elementor-widget elementor-widget-spacer\" data-id=\"91fe7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7a5d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d1a7a5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4efb3004 elementor-widget elementor-widget-heading\" data-id=\"4efb3004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OVERVIEW<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c9890 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c8c9890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-8c0243c-d3ad192 e-paragraph-base\" data-interaction-id=\"8c0243c\">This course helps to prepare representatives for the dynamic world of contact centres. The course focuses on giving new employees and those who already work in a contact centre the skills needed to elevate their level of experience. It highlights customer service, the technology and performance management aspects. It focuses on how to survive and thrive in a contact centre job.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa91ac elementor-widget elementor-widget-spacer\" data-id=\"2aa91ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52fdf27 elementor-widget elementor-widget-heading\" data-id=\"52fdf27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TARGET GROUP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea371ce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ea371ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4afb9 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ad4afb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Centre operators and team leaders<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aspiring Contact Centre operators<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c352797 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c352797\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-007e600 elementor-widget elementor-widget-spacer\" data-id=\"007e600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b8d4a elementor-widget elementor-widget-heading\" data-id=\"a1b8d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">COURSE OUTLINE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e27297 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e27297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f117b8e elementor-widget elementor-widget-spacer\" data-id=\"f117b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a01f198 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a01f198\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c4f496 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3c4f496\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de2d51a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"de2d51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28a831c elementor-widget elementor-widget-html\" data-id=\"28a831c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width:3px; height:250px; background-color:#2F4B86; margin:auto;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-517dc49 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"517dc49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8905ac elementor-widget elementor-widget-heading\" data-id=\"c8905ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Day 1 (8 hours)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7747c9 animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"c7747c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact centre overview<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact centre technology and terminologies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Call handling skills<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa3c0e3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fa3c0e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-acac0de e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"acac0de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f39903 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9f39903\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32cb80 elementor-widget elementor-widget-html\" data-id=\"c32cb80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width:3px; height:300px; background-color:#2F4B86; margin:auto;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a504743 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a504743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0515e4b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0515e4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b17b2 elementor-widget elementor-widget-heading\" data-id=\"45b17b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Day 2 (8 hours)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b09e92 animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"6b09e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer service skills<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Telephone etiquette<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Stress in the contact centre<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ergonomics<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a13b31f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2a13b31f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-16d70ac5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"16d70ac5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f04bc2b elementor-widget elementor-widget-heading\" data-id=\"2f04bc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PRICING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76af4546 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"76af4546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1345775f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1345775f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5759faf0 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"5759faf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">Individual<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>2600<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Two (2) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=contact-center-operations-for-individual\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca58660 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"5ca58660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user-friends\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">10 to 20<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>2263<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Two (2) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=contact-center-operations-for-10-to-20-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd8b893 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"7fd8b893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-user-friends\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">20 to 30<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>2063<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Two (2) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=contact-center-operations-for-20-to-30-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26f87d47 elementor-widget__width-initial eael-pricing-content-align-center eael-pricing-button-align-center elementor-widget elementor-widget-eael-pricing-table\" data-id=\"26f87d47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-pricing-table.default\">\n\t\t\t\t\t    <div class=\"eael-pricing style-2\">\n                    <div class=\"eael-pricing-item \">\n                <div class=\"eael-pricing-icon\">\n                    <span class=\"icon\" style=\"background:;\">\n                        <i class=\"fas fa-users\"><\/i>                    <\/span>\n                <\/div>\n                <div class=\"header\">\n                    <h2 class=\"title\">30 or More<\/h2><span class=\"subtitle\"><\/span>                <\/div>\n                <div class=\"eael-pricing-tag\">\n                    <span class=\"price-tag\"><span class=\"original-price\"><span class=\"price-currency\">P<\/span>1863<\/span><\/span><span class=\"price-period\">\/person<\/span>                <\/div>\n                <div class=\"body\">\n                            <ul>\n                            <li class=\"eael-pricing-item-feature elementor-repeater-item-cc32973\">\n                    \n                                <span class=\"li-icon\">\n                <i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>            <\/span>\n\n        \n                    <span >Two (2) Days<\/span>\n                    \n                     \n                <\/li>\n                    <\/ul>\n                    <\/div>\n                                <div class=\"footer\">\n                    <a class=\"eael-pricing-button\" href=\"https:\/\/designsite.net.bw\/directbpo\/live\/direct-bpo-training-courses\/enroll-form-directbpo-training-courses\/?course=contact-center-operations-for-30-or-more-persons\" >\n                                                                                Choose Plan                                            <\/a>\n                <\/div>\n                            <\/div>\n                    <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c18929e elementor-widget elementor-widget-spacer\" data-id=\"6c18929e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Centre Operations OVERVIEW This course helps to prepare representatives for the dynamic world of contact centres. The course focuses on giving new employees and those who already work in a contact centre the skills needed to elevate their level of experience. It highlights customer service, the technology and performance management aspects. It focuses on how to survive and thrive in a contact centre job. TARGET GROUP Contact Centre operators and team leaders Aspiring Contact Centre operators COURSE OUTLINE Day 1 (8 hours) Contact centre overview Contact centre technology and terminologies Call handling skills Performance management Day 2 (8 hours) Customer service skills Telephone etiquette Stress in the contact centre Ergonomics PRICING Individual P2600\/person Two (2) Days Choose Plan 10 to 20 P2263\/person Two (2) Days Choose Plan 20 to 30 P2063\/person Two (2) Days Choose Plan 30 or More P1863\/person Two (2) Days Choose Plan<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1613,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-1743","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/comments?post=1743"}],"version-history":[{"count":0,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1743\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/pages\/1613"}],"wp:attachment":[{"href":"https:\/\/designsite.net.bw\/directbpo\/live\/wp-json\/wp\/v2\/media?parent=1743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}