Unlock Your Potential With Direct BPO Accredited Courses.
OVERVIEW
The DIRECT BPO Training Academy offers a suite of accredited courses designed to enhance professional skills in the customer service and contact center industries. These programs focus on practical skills, ranging from foundational workplace etiquette to specialized operational training.
Customer Service
This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.
- 3 Days / 22 Hours
Contact Centre Operations
This program equips current operators, team leaders, and aspiring contact center professionals with the specific skills needed to navigate and succeed in a dynamic contact center environment.
- 2 Days / 16 Hours
Business Etiquette & Professionalism
This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.
- 2 Days / 16 Hours