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COURSE OPTIONS
Customer Service
This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.
- 3 Days / 22 Hours
Contact Centre Operations
This program equips current operators, team leaders, and aspiring contact center professionals with the specific skills needed to navigate and succeed in a dynamic contact center environment.
- 2 Days / 16 Hours
Business Etiquette & Professionalism
This course teaches the fundamentals of anticipating and exceeding customer expectations and is ideal for anyone seeking to provide exceptional service, including representatives and supervisors.
- 2 Days / 16 Hours